SHIPPING & RETURNS
From our studio to your home.
Everything you need to know about production, delivery, tracking and returns.
YOUR ORDER
From order to arrival.
Each piece is produced after your order is placed. Production time is separate from shipping time.
ORDER PLACED
After your order is confirmed, it is prepared for production with one of our trusted production partners.
PRODUCTION
Your artwork is produced, checked and prepared for shipment. Production times vary by format.
DISPATCH
Once your order leaves production, you will receive a shipping confirmation with tracking information where available.
PRODUCTION
Made after you order.
Our artworks are produced on demand rather than held as finished inventory.
FINE ART PRINTS
3–5 business days
Printing, quality checks and preparation before dispatch.
CANVAS
5–8 business days
Canvas production requires additional time for stretching, framing where selected, quality control and packaging.
Business days exclude weekends and public holidays. During unusually busy periods, production may occasionally take slightly longer.
SHIPPING
Complimentary worldwide delivery.
Complimentary shipping is included on Olives & Grace orders worldwide.
UNITED STATES
Most orders arrive approximately 1–3 business days after dispatch.
EUROPE
Most orders arrive approximately 1–3 business days after dispatch.
UNITED KINGDOM
Most orders arrive approximately 1–3 business days after dispatch.
REST OF WORLD
International delivery outside our primary production regions generally takes approximately 7–14 business days after dispatch.
TRACKING
Tracking is sent as soon as your artwork begins its journey to you.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details where tracking is supported by the carrier.
RETURNS
Returns within 14 days.
We want you to feel confident in the artwork you choose for your home. Eligible standard items may be returned within 14 days of delivery.
CONTACT US
Contact us within 14 days of receiving your order before sending anything back.
RETURN CONDITION
Returned artwork must be unused, undamaged and carefully repackaged in its original packaging where possible.
REFUND
Once the return has been received and approved, the eligible refund will be issued to the original payment method.
PLEASE NOTE
Before starting a return.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the artwork arrived damaged or an incorrect item was received.
CUSTOM ORDERS
Customised or personalised artworks are created specifically for your order and are therefore final sale unless they arrive damaged or incorrect.
ORIGINAL SHIPPING
Any original shipping charges paid at checkout, where applicable, are non-refundable.
DAMAGED OR INCORRECT
Something isn't right?
If your order arrives damaged, defective or incorrect, contact us as soon as possible so we can review the issue and arrange an appropriate solution.
Please include your order number and clear photographs of the artwork, packaging and any visible damage.
48H
We recommend reporting visible transit damage within 48 hours of delivery whenever possible.
INTERNATIONAL ORDERS
Produced closer to you where possible.
We work with production partners in multiple regions so that many orders can be produced closer to their destination.
Depending on the artwork, format and destination, your order may be produced by a different production partner than an order placed in another country.
International shipments may occasionally be subject to customs procedures, local taxes or import charges depending on the destination and local regulations.
NEED HELP?
We're here to help.
If you have a question about an order, delivery or return, contact us and include your order number where applicable.